Limits and exclusion support

Shuffle Casino: set limits before, not after

You must be 18+ to play, and every Shuffle Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set your limit

MGA LicensedOperating under license MGA/B2C/695/2016, issued by the Malta Gaming Authority since 2016.

Who to call

Scan the rules before you sign in

Short answers, kept plain, so nothing about your protection here stays unclear.

Minimum age18+

Regulator and licenceMGA/B2C/695/2016

National registerBetStop

National Gambling Helpline1800 858 858

Your questions[email protected]

Tool tour

Which limits can I switch on?

Useful the moment you want the account to hold a line for you.

Can I cap what I deposit?

A cap on what you can put in sits in your account settings and applies before any play. Switch it on when you want a hard ceiling for the coming days.

What stops a losing streak?

Tracking losses gives you a stopping point that is not tied to how a session is going. Turn it on whenever you want the account to call time on a bad run.

An alarm for the clock

A reminder interrupts play after a stretch you choose, so the clock is not left to memory. Switch it on for long sessions at the weekend.

Can I shut my own access?

Choosing this closes online gambling access on your account and is set here, inside the casino itself. Use it when you need a firm break rather than a nudge.

Do I know how long I have played?

Periodic prompts show how long you have played and what it has cost so far, so decisions rest on facts. Turn them on if you lose track of hours.

Limit setup support

From no ceiling to a fixed one

It settles where the line goes, well before the next session begins.

Opening your settings

Log in and open the settings area of your account. Check you are in the responsible gambling section rather than payment details, since the two look alike.

Which limit do you need?

Pick the control you want from the list shown, whether that is a deposit limit, a loss limit or a time reminder. Each one is configured separately.

Small number, long effect

Enter the amount or the number of minutes, then choose day, week or month. Fewer options means it is harder to talk yourself past the figure.

Seeing it saved

Confirm the change and reopen the section to see the new figure saved. If it does not appear, contact support before you play again.

The gap between a break and a closure

A short pause, not a closure. A time-out in your account pauses play for hours or days you pick, and it lifts on its own once that stretch ends. You set it yourself under the account settings, and the rest of the account stays as it is.

Lock your play for longer. Self-exclusion in your account shuts access for a long stretch you choose, and it cannot be lifted early, even if you ask. You switch it on from the account settings, and play, deposits and messages stop for that whole period.

Coverage beyond one account. BetStop, the national register run by the Australian Government, covers licensed wagering providers; a sign-up lasts at least 3 months and can run for life. It blocks new accounts and marketing, and takes about five minutes online. betstop.gov.au

Before Any Play, After the Worry

Age Proof Before Play. Photographic identification is required at sign-up, and nobody under 18 may hold an account. The same documents are checked before the first withdrawal, so a false date of birth cannot survive the verification step.

Can I Filter Gambling at Home? Software that filters gambling sites can be installed on a shared laptop, tablet or phone. Setting it up before anyone is curious removes the argument later, and the device stays locked for every user.

From Accusation to Support. A calm conversation that names the concern rather than the person works better than blame. The National Gambling Helpline also advises relatives, and its staff can point to local services across Australia.

Play that has turned into pressure

Your account holds a deposit limit and session reminders, so the facts sit in front of you. Noticing the pattern early keeps play as entertainment, and setting a limit or a pause is the first step.

Read the seven lines below and see which ones describe your own week.

You go back to recover money you lost
Deposits get bigger without a plan
You hide how much time you spend
Borrowing money to keep playing
Play crowds out sleep, meals or family
You feel restless on days you do not play
You keep playing past the limit you set

Three free services

Who will listen without judging me?

By the end you will have the names, numbers and hours of three services that cost nothing.

National Gambling Helpline

A free national line answers at any hour, keeps the call confidential, and offers online chat, email counselling, self-help tools and local services for players and relatives. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings for people who gamble run across Australia, relatives included, and anyone can join a local group and listen before speaking. gaaustralia.org.au

National Debt Helpline

Free financial counselling deals with gambling debt, and the service answers on weekdays from 9:30 to 16:30, for players and for the family members carrying the same bills. ndh.org.au

Straight Replies

The Moment You Start Wondering

Here is what happens to a limit, a pause and an exclusion once your account is open.

Which address do I use to close my account permanently?+

Account closure is handled by the support team at the email address on this site, not by a switch in your settings. Ask for the account to be shut and the team confirms it in writing.

Can I end a self-exclusion earlier than the date I picked?+

No. Your self-exclusion runs for the whole period you chose and cannot be shortened, so pick a length you can live with. Play stays closed for that entire stretch.

What is the age limit to hold an account here?+

An account can only be held by someone aged 18 or over. Age is checked because gambling below that age is illegal, and identity documents are requested where it is unclear.

Where do I go to adjust a limit I already set?+

Limits are edited in the same section of your account where they were first set, so no message to support is needed. A limit is a decision made before play, not a repair after a loss.

My brother cannot stop betting, so who can advise our family?+

Calls from relatives are taken by the National Gambling Helpline, which offers counselling and a directory of local services. Talk to them yourself, and keep the conversation at home calm and free of blame.