A faster first payout

Verify your Shuffle Casino profile before any payout

The licence requires every casino to confirm who plays and where funds originate, so Shuffle Casino reviews your documents once and answers within 9 hours.

Start my verification

MGA LicensedOperating under license MGA/B2C/695/2016, issued by the Malta Gaming Authority since 2016.

Before you upload

Timing, papers and contact points

Straight answers suit a casino licensed since 2016 and audited by SIQ and GLI.

Company

Shuffle Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/695/2016

Review time

9 hours

Needed by

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Clear steps

From blurry snapshot to clear scan

It can start at your first deposit; every step follows the order the review team uses.

Before you begin

Your profile page shows a verification tab beside your balance. Open it and choose which document goes first.

A scan that clears

The upload box takes one file at a time, so keep all four corners of the photo ID inside its edges. Cropped scans cause most rejections.

One clean card photo

The card section asks for a front-facing shot, so cover the middle digits and the security code first. Cardholder name and expiry date stay visible.

How long is the wait?

A progress bar on that tab shows the review moving, and updates arrive by email. If a file is unclear, the message names which one to replace.

No second round

Three papers that unlock your payout

By the end you will know which file proves what, and how to shoot it cleanly.

Photo ID

ConfirmsYour name and date of birth

Must showAll four corners, no glare

Proof of address

ConfirmsWhere you live

Must showFull name, address, recent date

Payment card image

ConfirmsThe card you paid with

Must showCardholder name, last digits, expiry

Send these three again, corrected

Is my statement past its date? A bill dated beyond the accepted window is turned away, because it no longer shows where you live now rather than where you lived before. Send a bill issued in the last three months Pick a utility or bank statement in your name

Cropped before, complete after. Glare, a thumb over the corner or a cropped edge leaves the reviewer unable to confirm the paper is genuine, so the upload fails on the spot. Lay it flat under bright, even light Fit all four corners inside the frame

Matched once, matched always. A different spelling, a maiden name or a middle initial that the document does not carry breaks the link between the paper and the player. Resend from the name shown on your ID Tell our team about any name change

Before the question comes, know the papers

Shuffle Casino Ltd. holds its licence from the Malta Gaming Authority, MGA/B2C/695/2016, and that licence obliges us to know the origin of money passing through player accounts. Sending the papers is routine housekeeping against money laundering, not a suggestion of wrongdoing.

Depending on how the money reached us, our team may ask for any of these.

Recent payslips or an employment letter
Bank statement for the paying account
Tax return or notice of assessment
Sale or settlement paperwork
Inheritance or gift documentation

Mid-check moment

When will you want my papers?

After this list, no request arrives as a surprise and no payout waits on a paper you could have sent early.

Younger once, checked now

Answering the age question starts with photo ID showing you are at least 18, the bar for play in Australia and the first paper we look at.

An unusual movement

Bigger movements on the account draw a closer look, because they sit outside your usual pattern and the licence requires us to understand them.

Why the limit question?

Raising your own deposit limit lifts the amount you can lose, so we confirm who you are and that the new ceiling actually suits you.

Send before you cash out

Nothing leaves the account before the first payout clears the check, so send ID proof of address and card image early and skip the wait.

Payout on hold

Your withdrawal is waiting and you have questions

Every answer here follows our licence terms, checked by Malta regulators and tested by SIQ.

My photo was rejected, so what do I do next?+

Yes, rejected photos can be replaced, so read the reason in the message first. Most refusals come from glare, a cropped corner or an expired card, and one clean retake usually clears it. Reply to [email protected] with the new image.

Why is the casino asking where my money came from?+

Source of funds questions are routine for any licensed operator, not a sign that something is wrong. Our Malta Gaming Authority licence obliges us to confirm that deposits come from earnings, savings or another lawful place. A payslip or bank statement normally covers it.

Will I be checked before I can cash out?+

Yes, your identity must be confirmed at the latest before the first withdrawal leaves the account. We may also ask at registration or after the first deposit, which keeps that later payout moving. A$24 is the smallest cashout we release.

What if I got married and my ID shows my old surname?+

Send the ID you hold plus the certificate that links both names, such as a marriage or change of name document. The reviewer needs to see one continuous trail from old name to new one. Once that is noted, future cashouts match your bank details.

Will I need to send everything all over again in future?+

No, documents that passed stay on file and are not requested a second time. We ask again only if a card expires, an address changes or a source of funds review is due. Fresh paperwork is the exception, not the routine.

Is my passport safe once I upload it?+

Yes, files travel to us through TLS 1.3 encryption and are opened only by the verification team. Access stays limited to the check itself and to audits by SIQ and GLI. Our privacy team answers any further question at [email protected].